Shipping Policy
Thank you for visiting and shopping at https://www.fashionmomo.com, Following are the terms and conditions that constitute our Shipping Policy.
Delivery Time
Delivery time = Handling time + Transit time
Handling time: Normally 1-3 Business Days
Transit time: 6-9 Business days & Shipping Fees: Free shipping on all orders
The time we are talking about is a business day and may be delayed if we encounter holidays.
United States, United Kingdom, Australia, Canada, New Zealand, Rest of world
(238 countries and regions):
Free Shipping ( 6-9 business days) - all orders
Please Note:
We currently DO NOT SHIP to the listed countries:
- Philippines
- Brazil
- Puerto Rico
- Costa Rica
- Iran
- Syria
- Yemen
Delivery
Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card.
Order Tracking
Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.
You will be sent a unique tracking code for your package that can be tracked online.
Please allow up to 48 hours between Monday to Friday for your tracking number Via email.
If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.
Custom Duties & Taxes On International Orders:
Customers can be charged for buying & importing products into their country.
In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.
Please note,Fashionmomo does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to.
In the event a parcel is unclaimed or duties & taxes are refused, We will attempt to redeliver. If We is unable to contact the customer and redeliver successfully by their cut off timeframe the parcel will be disposed of in the receivers country. Unfortunately, there will be no compensation provided for parcels that are unclaimed or refused after several delivery attempts.
Pre Orders
If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you are wanting in stock items to be shipped immediately.
Please note, pre-orders cannot be cancelled once made.
Return To Sender
Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us.
To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details.
Delays & Lost In Transit
Unfortunately, Fashionmomo are not held responsible for lost or stolen packages or delays in transit.
Fashionmomo does NOT take any responsibility of an order once delivered and confirmed delivered by tracking.
There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays.
Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us via email at info@fashionmomo.com.
Business info:
Business address: 633 E Main St, Unit 550, Louisville, KY 40202, United States
Phone Number: +1 218-332-6628
E-mail: info@fashionmomo.com